Privacy Policy
1. Introduction
Welcome to the website of Dr. Ritu Goyal. Your privacy matters to us. This Privacy Policy explains, in simple words, what personal information we collect, why we collect it, who we share it with, and how we protect it. It applies when you visit this website, register for our free workshops, join our WhatsApp groups, join our programmes, contact us or use our services.
In this policy, “we”, “us” and “our” mean Dr. Ritu Goyal and the team that helps run her workshops and programmes. We follow the applicable laws of India, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
By using this website, you confirm that you have read this policy. Where the law needs your consent, we will ask for it before we use your information.
2. Information we collect
Information you give us
- Your name
- Your email address
- Your mobile or WhatsApp number
- Your city or general location, if you share it
- Anything else you write in our registration, contact or feedback forms, or send us in a message
Registration and payment information
When you register for a workshop or buy a programme, we keep the details we need to manage your registration, confirm your payment and give you access.
Payments are handled by third-party payment providers. We do not collect or store your full card number, CVV, net-banking password or UPI PIN.
Information collected automatically
When you visit the website, some technical information may be collected automatically, such as your IP address, browser type, device type, the pages you visit and how you use the site. How much is collected depends on the tools switched on for the website at that time (see section 6).
Messages
We may keep the messages, questions and feedback you send us.
3. How we use your information
We use your information to:
- Register you for workshops, webinars and programmes
- Send you workshop links, reminders and joining instructions
- Add you to the WhatsApp group for the workshop or programme you joined
- Give you the programmes, learning material and support you signed up for
- Answer your questions
- Process payments and keep transaction records
- Send updates about programmes you have joined
- Tell you about our future workshops and programmes, where the law allows and, where needed, with your consent
- Improve our website and services
- Prevent fraud, keep our services safe and follow the law
We will not use your information for a purpose that does not fit the ones above without any consent the law requires.
4. WhatsApp groups, Zoom and messages
When you register for a workshop or programme, we may contact you by email, phone call or WhatsApp about your registration.
WhatsApp groups: After you register, you are invited to join a WhatsApp group for that workshop or programme. In a WhatsApp group, other members can usually see your name, profile photo and mobile number, and anything you post. Please share only what you are comfortable with other members seeing. Members should not copy or share other members’ numbers or messages outside the group. You can leave a group at any time.
Live sessions on Zoom: Our workshops and live sessions are held on Zoom. Other participants may see your display name, and your video if your camera is on. You can choose your display name and keep your camera off.
Stopping promotional messages: You can stop promotional emails using the unsubscribe link, where available, or by messaging us. You can ask us to stop promotional WhatsApp messages at any time. We may still send you important messages about a workshop or programme you have registered for or bought.
5. Cookies and website analytics
Cookies are small files that a website saves in your browser. Our website uses cookies and similar tools to keep the site working, understand how visitors use it and measure how well our advertising works.
Google Analytics and Microsoft Clarity
When you first visit, a cookie notice asks for your choice. Google Analytics and Microsoft Clarity load only if you press “Accept”. If you press “Reject”, they are not loaded.
- Google Analytics (by Google) counts visits and shows which pages are visited, how long people stay, what device and browser they use, their general location (country or city) and how they reached our site. It uses cookies whose names start with
_ga, kept for up to 2 years. - Microsoft Clarity (by Microsoft) shows how visitors move through our pages: clicks, scrolling and anonymous recordings of page visits, so we can find and fix parts that are confusing. Clarity hides text you type into forms. It uses cookies such as
_clck(up to 1 year) and_clsk(1 day).
We use these reports only to improve our website and content. We do not use them to identify you personally. Google and Microsoft process this information under their own privacy policies (Google, Microsoft) and may store it outside India.
Meta Pixel
On our workshop pages and blog, we use the Meta (Facebook and Instagram) Pixel to measure how well our advertising works and to show our workshop ads to people who have visited these pages.
Advertising source records
When you open any page of our website from one of our ads or a tagged link, we save which ad, campaign and platform you came from (the link’s ad tags), the page, the date, and whether you used a phone or computer. If you then register, we note that the registration came from that ad. We use this only to see which of our ads are useful, and it is stored with Google Firebase, which may be outside India. A small note is kept in your browser’s storage for up to 30 days so a later registration can be matched to the ad. No cookie is used for this.
Changing your choice
You can change your choice at any time with the “Cookie Settings” link at the bottom of every page. You can also block or delete cookies in your browser settings. Some parts of the website may not work properly if you do.
6. Who we share your information with
We do not sell your personal information.
We share information only with trusted service providers who help us run the website and deliver our services, and only as much as they need. These include:
- Website hosting and website building services
- Our registration form and contact management service (the form you fill in on our workshop page)
- Email and WhatsApp messaging services
- Zoom, for live online sessions
- Payment gateways, for paid programmes
- Embedded content such as YouTube videos and Google Fonts, which may receive basic technical information (like your IP address) when the page loads
- Analytics and advertising providers, where switched on
- Our professional advisers, such as accountants and lawyers, where needed
These providers follow their own terms and privacy policies. We may also share information when the law requires it, to respond to a lawful request from authorities, or to protect our legal rights and the safety of our participants.
7. Keeping your information safe
We take reasonable steps to protect your information from unauthorised access, loss, misuse or change. Only people who need your information to do their work can access it.
No website, app or internet service can be made 100% secure, so we cannot promise complete security.
We keep your information only for as long as we need it for the reasons in this policy, including running our programmes, following the law, handling disputes and keeping records.
8. Your rights
Under the law, you can ask us to:
- Tell you what personal information we hold about you
- Correct or update wrong information
- Delete your information, where the law allows
- Stop using your information where it is based on your consent
- Stop sending you promotional messages
You can also raise a complaint about how your information has been handled. We may need to keep some information to meet legal, tax or accounting requirements. To use any of these rights, contact us using the details in section 13.
9. Children
Our website, workshops and programmes are meant for adults (18 years and above). We do not knowingly collect personal information from children. If someone under 18 wishes to take part, a parent or guardian must give consent. If you believe a child has shared information with us without this consent, please contact us and we will look into it.
10. Health and wellness information
Our workshops and programmes cover meditation, emotional wellbeing, self-awareness, yoga, personal growth and manifestation. They are educational and personal-development programmes, not medical consultations.
Please do not send detailed medical information, reports or prescriptions through our website forms or WhatsApp groups. Anything personal you choose to share with us is handled under this policy and the law. Please also read our Medical & Wellness Disclaimer and Terms of Use.
11. Links to other websites
Our website may link to other websites and services, such as payment pages, WhatsApp, Zoom, YouTube and social media. They have their own privacy policies, and we are not responsible for how they handle your information. Please read their policies before sharing your details with them.
12. Information stored outside India
Some of the services we use may store or process information on servers outside India. When this happens, we take the steps the law requires.
13. Contact us and grievances
For any question, request or complaint about this policy or your personal information, please contact:
We will reply to privacy requests and complaints within the time the law allows.
14. Changes to this policy
We may update this policy when our website, services or the law change. The new version will be posted on this page with a new “Last updated” date. Please check this page from time to time.